FAQs

Frequently Asked Questions (FAQs) – Artisan Sanctuary

General Questions

1. What is Artisan Sanctuary?
Artisan Sanctuary is a wellness-driven brand dedicated to bringing high-quality, handcrafted copper water bottles inspired by ancient Indian traditions. Our mission is to promote health, sustainability, and mindful living through authentic, artisan-made products.

Product & Care

2. Are your copper bottles 100% pure copper?
Yes! Our bottles are made from 100% pure, high-grade copper to ensure the highest quality and effectiveness.

3. How do I clean my copper bottle?
To maintain your bottle, wash it with a mixture of lemon juice and salt or vinegar and water. Avoid using abrasive cleaners or dishwashers, as they may damage the natural properties of copper.

4. Will my copper bottle develop tarnish or patina?
Yes, pure copper naturally develops a patina over time. This is a natural process and does not affect the quality of the bottle. Regular cleaning will help maintain its shine.

Orders & Shipping

5. How long does shipping take?
Orders are typically processed within 2-3 business days and shipped via our trusted carriers. Delivery times may vary based on location but generally range from 5-10 business days.

6. Do you offer international shipping?
Yes, we ship worldwide. Shipping fees and delivery times may vary depending on your country. However, we currently offer FREE SHIPPING across the United Kingdom and the United States of America

Returns, Refunds & Liability

7. What is your return policy?
We accept returns only if the item arrives damaged or defective. If you receive a faulty product, please contact us within 7 days of delivery with photos of the issue. Returns must be sent back at the customer’s expense.

8. Do you offer refunds?
Refunds are only issued for defective or damaged items. All return shipping costs are the responsibility of the customer.

9. What if I change my mind after purchasing?
Due to hygiene and safety reasons, we do not accept returns or refunds for change of mind. Please ensure you review the product details before purchasing.

10. Am I responsible for import duties or taxes?
Yes. Any applicable customs duties or taxes are the responsibility of the customer. We do not cover these fees.

Health & Safety Disclaimer

11. Are there any health risks associated with using a copper bottle?
Our bottles are made from 100% pure copper, which has been used for centuries for its natural properties. However, if you have any medical conditions or sensitivities, consult a healthcare professional before use.

12. Does Artisan Sanctuary provide medical or health advice?
No. Our products are inspired by Ayurvedic traditions but are not intended to diagnose, treat, or cure any health condition. We recommend consulting a medical professional for any health-related concerns.

Legal Disclaimer & Liability

13. Is Artisan Sanctuary liable for any health-related claims?
Artisan Sanctuary does not claim that our products will provide any guaranteed health benefits. Use of our products is at your own discretion. We are not responsible for any adverse reactions, misuse, or health-related issues arising from the use of our products.

14. What happens if my order is lost or delayed?
While we work with reliable shipping partners, we are not responsible for delays or losses caused by the shipping provider. Please reach out to the carrier for tracking updates.

15. Can I cancel my order?
Orders can only be canceled within 24 hours of purchase. After this period, orders are processed and cannot be modified or refunded.